Please be sure you type your login and password correctly. Try to copy-paste them if you specify them manually or type them from your keyboard if you have tried only to paste them.
Check that you type password or/and login without any spaces and in correct case (access credentials are case sensitive).
Please wait for access credentials, all users receive them via e-mail in about 1 hour after they purchased a product but typically it happens in 5 min.
If you still have not received them, use this list as a plan:
No help with previous steps or you just forgot your password? Use this form:
Check your spam filter again please for getting reset password instructions.
If by some reasons you still have access problems please e-mail us