Error, I can't see the snapshot for CKEditor Backup Solved

User's avatar
Cristian V.
22:41 Jan 26, 2015
I bought this plugin (CK Editor Backup) a few hours ago. I've installed it in CK editor. Now that I'm testing it I'm coming across problems:

My problem is that when I use the web browsers below and make back-up copies, in those browsers a back-up is made but it doesn´t show the snapshot of what has been saved. It's left blank / empty. I'm sending a screenshot so you can see for yourself.

BROWSERS:
Firefox Windows: 34.0.5
Firefox Mac: 35.0.1
Internet Explorer: 11, 10 and 9

How can I solve this problem?

I've revised all the documentation and I realise that in the forum a person has written about the same problem I have.: you can see it in the link,

http://doksoft.com/forum/?Itemid=126&catid=7&id=148&option=com_kunena&view=topic

Also, I don´t like the fact my surname appears as part of the profile name. Could you remove it? Thanks

If this question is published in a forum or blog (or any where else), please remove my surname - first name is fine.

 Screenshot_2015-01-26_at_22.26.41.png   93.6 KB
Support team avatar
JS+
06:20 Jan 28, 2015
Hello,
I have tested the plugin and see that fully correctly it works now only in Chrome. Please let us some time and we find what was changed in new HTML5 features support in browsers adopt the add-on,
I will notify you here soon with solution of your problem.
Thank you for waiting.
User's avatar
Cristian V.
09:31 Jan 28, 2015
Hello,
Ok thanks,
Looking forward to your reply.
Regards
User's avatar
Cristian V.
11:16 Feb 02, 2015
Hello
When do you think will solve this error?

Regards
Support team avatar
JS+
08:14 Feb 14, 2015
Hello,
Thank you for patience. Finally we have fixed and issue, please try to get update from "My files" section on files.doksoft.com.
User's avatar
Cristian V.
19:57 Feb 15, 2015
Hello,
Thanks